shop FAQ
When will be restocked?
As my products are sourced from different places, some are easier to restock than others. In general, buttons and apparel can be produced rather easily and quickly, whereas acrylic charms are not so much. Please reach out to me for information on specific items!
How much does shipping cost?
Shipping within the US costs $5-$14, depending on the size and weight of your order once packaged.
Shipping to Canada & Mexico starts at $14, and for everywhere else starts at $16.
All of my shipping is through USPS.
If the cost of shipping comes out to something that doesn't look right, feel free to reach out and I can verify if it is correct or if it's a calculation error, and then continue to work with you to find a solution.
Does shipping come with tracking?
Yes! All orders come with tracking.
How long does it take for my order to arrive?
Under normal circumstances, all orders are processed within 1-3 business days. Within the US, shipping typically takes 3-5 days to reach its destination. For international orders, shipping can take up to 10 business days. Due to the pandemic, shipping may take longer than usual, so please be aware of this before placing your order. Thank you for your understanding!
I do not currently offer any expedited shipping options. If you're looking to get your order faster, contact me and we may be able to work something out.
Do you accept PayPal?
Not at the moment; I currently only accept payment through Square, which allows card payments, as well as Google & Apple Pay.
Can I return/exchange something I've purchased?
I do not accept any returns or exchanges. All sales are final.
If you receive your order and there is a problem such as missing or incorrect items, or your items arrive damaged, please reach out to me as soon as possible so that we can arrive at a solution.
In cases of damage, I will require photographic proof of the state of your items. If you are unable to provide proof of damage, there is nothing I can do.
Can I cancel/change my order?
If you'd like to make changes to your order, send me a message or email and I can adjust, assuming I haven't sent it out yet.
If you'd like to add to your order, you can place an additional order for the extra items after first messaging me and confirming that you can add things; the additional shipping charge from the second order will be refunded if not used for postage
.
What if my order never came?
If your order has been marked as shipped, please check the tracking to see if it may still be in transit, and check your order confirmation email to make sure that the shipping address given was correct. Once it is out of my hands and into the hands of the post office, there is nothing I can do to find your package if it has been lost or stolen. Under certain circumstances, I may replace your order. Again, contact me so that we can work something out!
Have a question that doesn't appear here? Let me know! Send me a message through email or social media and I'll get back to you as soon as I can.
As my products are sourced from different places, some are easier to restock than others. In general, buttons and apparel can be produced rather easily and quickly, whereas acrylic charms are not so much. Please reach out to me for information on specific items!
How much does shipping cost?
Shipping within the US costs $5-$14, depending on the size and weight of your order once packaged.
Shipping to Canada & Mexico starts at $14, and for everywhere else starts at $16.
All of my shipping is through USPS.
If the cost of shipping comes out to something that doesn't look right, feel free to reach out and I can verify if it is correct or if it's a calculation error, and then continue to work with you to find a solution.
Does shipping come with tracking?
Yes! All orders come with tracking.
How long does it take for my order to arrive?
Under normal circumstances, all orders are processed within 1-3 business days. Within the US, shipping typically takes 3-5 days to reach its destination. For international orders, shipping can take up to 10 business days. Due to the pandemic, shipping may take longer than usual, so please be aware of this before placing your order. Thank you for your understanding!
I do not currently offer any expedited shipping options. If you're looking to get your order faster, contact me and we may be able to work something out.
Do you accept PayPal?
Not at the moment; I currently only accept payment through Square, which allows card payments, as well as Google & Apple Pay.
Can I return/exchange something I've purchased?
I do not accept any returns or exchanges. All sales are final.
If you receive your order and there is a problem such as missing or incorrect items, or your items arrive damaged, please reach out to me as soon as possible so that we can arrive at a solution.
In cases of damage, I will require photographic proof of the state of your items. If you are unable to provide proof of damage, there is nothing I can do.
Can I cancel/change my order?
If you'd like to make changes to your order, send me a message or email and I can adjust, assuming I haven't sent it out yet.
If you'd like to add to your order, you can place an additional order for the extra items after first messaging me and confirming that you can add things; the additional shipping charge from the second order will be refunded if not used for postage
.
What if my order never came?
If your order has been marked as shipped, please check the tracking to see if it may still be in transit, and check your order confirmation email to make sure that the shipping address given was correct. Once it is out of my hands and into the hands of the post office, there is nothing I can do to find your package if it has been lost or stolen. Under certain circumstances, I may replace your order. Again, contact me so that we can work something out!
Have a question that doesn't appear here? Let me know! Send me a message through email or social media and I'll get back to you as soon as I can.
